FAQ


Will you ship to my country?

Yes! we ship worldwide.

Does shipping fee get added at final checkout?

No. We provide free shipping worldwide. The only exception is on items on offer for free. If the item is free, we charge a fee to cover some of the costs. This is shown clearly before you get to Payment Page.

How do I checkout?

There are 2 ways:

1. from the cart click the PayPal button.. This is express checkout which uses details from your Paypal account to fill your name and delivery address. Before final payment you are directed back to our store to finalize discounts etc.

2. From the cart, click the Check Out button to go to:

Customer information Page. Fill out your details. Many items will be filled automatically from your browsers autofill function. Here you can enter a Discount Code if one is applicable. Then go to

Shipping Method page. Here you can amend or enter the delivery address. The Shipping method cost will be shown. This will be Free shipping, except for the case of having entered a Discount code for a free item only. The price you pay is shown in the order summary. Then continue to

Payment Method Page. Here you can complete the order by clicking the button to take you to Paypal Secure Payment.

If you have any difficulties or questions about anything, please contact us.

Do I need a Paypal account?

No. You can pay with a credit card via Paypal. This uses Paypal secure payment system but you don't need a Paypal account to use it.

You will be invited to create a Paypal account if you don't already have one. Its up to you if you choose to do so or not.

Why do I see a Paypal payment button in the cart?

This Paypal button is for use of PayPal express payment system. You can choose to use it in which case your details such as delivery address will be taken from your Paypal account. If you choose not to use it you fill in the delivery details on the next page. Then proceed to checkout and Pay using PayPal button.

How do I use a Discount Code?

If you have received a Discount Code from an offer you enter this on the Shipping Method page during checkout. before you get to payment page you see the total you will need to pay.

Is my transaction and information secure on your website?

Absolutely yes!. Paypal is a secure worldwide payment system all transactions are within Paypal. Information you provide us such as email and delivery address is secure on our site which is protected by McAfee Security app.

Will I have unexpected additions at checkout page?

No, there will be no additions to the price. No taxes will be added and no delivery costs that you are not aware of. (such as a Free item offer mentioned above).

How long will my delivery take?

We select the best standard shipping method for your country. This has costs that we cover. For a standard shipping method we aim to deliver to you between 12 to 25 days depending on your location.

 

What if my delivery doesn't arrive?

If you delivery hasn't arrived within 60 days we will provide full refund. We have to wait for 60 days to allow for possible exceptional delays in the postal services that are outside our control.

Delivery Tracking

We always use a delivery method with tracking. We provide you with the tracking number on the shipping confirmation email. The tracking system will report to us when the delivery has been made to you Within 5 days of that delivery date we will assume you have received the goods and everything is to your satisfaction. We will then close the order.

If you have any issues with the delivery please contact us immediately.

What is my risk in buying from Cute Kitten Fashion webstore?

Actually there is no risk. We want you to be happy with your purchase and your experience with us. Payment is secure. Information is secure. You have Buyers Protection - Full refund if you don't receive your order, refund if items not as described.